Returns Policy

If you have received damaged or defective products, we apologize in advance and ask you to please email us on

  1. Goods can only be returned up to 14 working days starting the day after delivery.

  2. Products are returned at your own cost, unused and undamaged in their original packaging.

  3. The goods remain your responsibility until the goods have been received back to us.

  4. For returns to be processed and refunded, you need to complete the online return form below and email us a completed form.

  5. Goods must be returned in full pack quantities. We cannot offer any refunds on partial packs.

  6. Refunds don’t include delivery charges.

  7. Global Impex will endeavor to process all returns within 3 working days of receipt of the return.